Frequently Asked Questions
You got a question? We got an answer for you below:
Payments
We accept VISA, MasterCard, American Express, Discover and Paypal. (Afterpay and ZIP Coming soon)
Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
Returns
We offer free returns within 30 days of the date you received it.
Please make sure you put items back in their original packaging before you send them back to us.
All products are subject to inspection once we receive them.
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account, however PayPal refunds are typically instant.
The best way to make changes to an order before its shipped, is to get in touch with our contact form.
However if your order has been shipped, we are unable to make any changes
Shipping
AUSTRALIA:
Untracked Letter / Mailer: Untracked and takes 7-10 Business days average.
Tracked Letter / Parcel: Tracked, with updates every step of the way, takes 3-7 Business days average.
Express Parcel: Tracked, with updates every step of the way, takes 1-3 Business days average.
INTERNATIONAL:
All forms of international main, including tracked, can take anywhere from 14 days to over 60 days to arrive.
Carrier tracking would provide you with up-to-date information about your package IF you chose a tracked service.
If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
Untracked Mail is at buyers responsability and we do not take any accountabilty nor offer support, should it not arrive in the given time.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement or possible refund.
Trading Card Information
What is “Near Mint” condition?
Near Mint (NM) cards are almost perfect. They may have very minor imperfections such as slight edge wear or a tiny scratch, but these flaws are barely noticeable and do not detract from the overall appearance of the card.
What does “Lightly Played” condition mean?
Lightly Played condition cards show minor signs of wear. This could include slight edge wear, minor surface scratches, or small corner dings. The card still looks good but is not as pristine as a Near Mint card.
What is “Moderately Played” condition?
Moderately Played condition cards have more noticeable wear and tear. This can include more significant edge wear, surface scratches, and corner dings. The card may also have minor creases or bends. Despite these flaws, the card is still in a playable condition.
What does “Heavily Played” condition mean?
Heavily Played condition cards show significant signs of wear. This can include heavy edge wear, multiple surface scratches, and noticeable creases or bends. The card may also have dirt or grime on it. These cards are often used for casual play rather than collection.
What is “DAMAGED” condition?
Damaged condition cards are heavily damaged. They may have severe creases, bends, tears, or water damage. These cards are often not suitable for play or collection and are usually only kept for sentimental value or as placeholders.
To maintain the condition of your trading cards, store them in protective sleeves and toploaders. Keep them in a cool, dry place away from direct sunlight. Avoid handling the cards excessively and always handle them with clean hands. Then store them in a secure Binder.
For the best results, consider using Palms Off Gaming Accessories (We stock them!)
This is because of eBay's selling fees being 10-15% per listing, so we are forced to increase our prices.
Our Website will always have the best prices!
